This Privacy Policy ("Policy") explains how CelerCloud Tech Limited ("CelerCloud", "we", "our", "us") collects, uses, stores, shares, and protects your personal information. This Policy applies to users who access or use our website and all related products and services (collectively, "Services").
Please read this Policy together with our Cookie Policy.
Section 1: Information We Collect
We may collect the following categories of information:
a. Information You Provide Voluntarily
- Registration and Account Information: When you create an account, we collect your name, email address, phone number, company name, and login credentials (password, etc.).
- Billing and Payment Information: When purchasing Services, we collect billing address, tax information, and information necessary for payment processing. Payment card data is processed directly by PCI-DSS compliant third-party payment processors; we do not store full card numbers.
- Support and Communications: When you contact our customer service or technical support team, we collect the contents of your communications, issue descriptions, and related ticket information.
b. Information Collected Automatically
- Usage Data: Including your IP address, browser type and version, operating system, device type, access times, pages visited, and operational records on the Services.
- Log Data: Our servers automatically log your activity while using the Services, including API call records, resource usage, and error information.
- Cookies and Similar Technologies: See our Cookie Policy for details.
c. Information from Third Parties
- We may lawfully obtain information about you from payment processors, identity verification services, credit reference agencies, and publicly available sources.
Section 2: How We Use Your Information
| Purpose | Description |
|---|---|
| Providing Services | Create and maintain your account; deliver cloud service products (including but not limited to cloud servers, storage, networking, databases, etc.) |
| Billing & Payments | Process transactions, issue invoices, manage subscriptions and renewals |
| Customer Support | Respond to inquiries, handle technical tickets, resolve issues |
| Service Improvement | Analyze usage trends to improve product features and user experience |
| Security & Compliance | Detect and prevent fraud, abuse, and unauthorized access; protect the integrity and security of the Services |
| Legal Obligations | Comply with applicable laws and regulations; respond to lawful requests and court orders |
| Marketing Communications | With your consent, send product updates, promotions, and service notifications (you may opt out at any time) |
Section 3: Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We engage trusted third parties to perform services on our behalf (e.g., cloud infrastructure providers, payment processors, email delivery services, customer support platforms). These providers may only use your information to the extent necessary to perform their services for us.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or when necessary to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you in advance.
- With Your Consent: We may share your information with other third parties when we have your explicit consent.
Section 4: Data Storage and Cross-Border Transfers
- Storage Location: Your personal information may be stored on servers in the countries/regions where we operate. CelerCloud maintains data centers globally, and you may choose the geographic region for service deployment.
- Cross-Border Transfers: We may transfer your data to jurisdictions outside your country/region. We implement appropriate safeguards (e.g., Standard Contractual Clauses, Data Protection Agreements) to ensure your information receives a level of protection consistent with this Policy.
- Data Retention: We retain your information only for as long as necessary to fulfill the purposes for which it was collected, or for longer periods as required by law. When no longer needed, we will securely delete or anonymize it.
Section 5: Your Rights
| Right | Description |
|---|---|
| Right of Access | Request to know whether we hold personal information about you and to access that information |
| Right to Rectification | Request correction of inaccurate or incomplete personal information |
| Right to Erasure (Right to be Forgotten) | Request deletion of your personal information where permitted by law |
| Right to Restrict Processing | Request restriction of processing under certain conditions |
| Right to Data Portability | Request a structured, commonly used, machine-readable copy of your personal information |
| Right to Object | Object to processing based on our legitimate interests |
| Right to Withdraw Consent | Withdraw consent previously granted (without affecting the lawfulness of processing before withdrawal) |
To exercise these rights, please contact us at: privacy@celercloud.net
We will respond to your request within one (1) month. This may be extended by up to two (2) additional months for complex or high-volume requests, and we will inform you of any such extension.
Section 6: Data Security
We implement industry-standard security measures to protect your personal information, including but not limited to:
- Encryption in transit (TLS/SSL)
- Encryption at rest (AES-256)
- Access controls and authentication mechanisms
- Regular security audits and penetration testing
- Employee data protection training
Please note that no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.
Section 7: Children's Privacy
Our Services are not directed to individuals under the age of 16. If we become aware that we have collected personal information from a child under 16, we will delete it promptly. If you believe we may hold such information, please contact us immediately.
Section 8: Third-Party Links
Our Services may contain links to third-party websites or services. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review their privacy policies.
Section 9: Changes to This Policy
We may update this Policy from time to time. For material changes, we will notify you through one or more of the following:
- Prominent notice on our website
- Notification to your registered email address
- Notice displayed in the service control panel
The revised Policy takes effect upon publication. Your continued use of the Services after the effective date constitutes your acceptance of the updated Policy.
Section 10: Contact Us
CelerCloud Tech Limited
Email: privacy@celercloud.net
Data Protection Officer: dpo@celercloud.net
Address: [Registered Office Address]
Appendix: Regional Compliance Notes
European Economic Area (EEA) Users — GDPR
- Legal bases for processing include: performance of a contract, legitimate interests, legal obligations, and your consent.
- You have the right to lodge a complaint with your local data protection supervisory authority.
California Residents — CCPA
- You have the right to know the categories and sources of personal information we collect.
- You have the right to request deletion of your personal information.
- You have the right to opt out of the "sale" of personal information. We do not sell personal information.
- To exercise your rights, email privacy@celercloud.net
Southeast Asia Users — PDPA
- We comply with applicable data protection laws to ensure your information is adequately protected.
- You have the right to withdraw consent and to be informed of the purposes for which your information is used.